Exchange Policy

At Zeenatpret, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

  • Valid Days of Exchange: Any article purchased can be exchanged within 5 days of receiving the order, once the article has been delivered, given that the customer has proof of purchase.

  • Proof of Purchase: This includes either a text message on their provided number or the online order confirmation email.

  • Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and the original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in the wrong size, or incorrect.

  • Process of Online Exchange: It usually takes 7-10 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received a size that won’t fit them, they would be asked to drop off the purchased item at a given location through any courier service.

  • Items Not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual.

RETURNS

We offer easy returns at Zeenatpret! Returns will be processed within 8-10 working days. The following requirements apply:

  • The item must be repackaged in its original packaging with labels and tags.

  • Items must be unworn and unwashed.

  • Items must be returned within 3 days of receiving the order.

  • You are responsible for the cost of return shipping and should obtain proof of postage until you receive your credit note.

Once the return is processed, you will receive an email confirmation, and it may take 8-10 working days for further processing. Please be advised that items that are on sale are NOT eligible for return.

REFUNDS

Please note that Zeenatpret does not offer any kind of cash refunds. Instead, we provide credit notes that can be used towards future purchases. The credit note will be issued for the original purchase amount, excluding any shipping charges. The credit note will be sent via email and can be used within 90 days from the date of issue.

Refunds for orders with mistakes from our team's side will be processed within 7-10 days after receiving the product in return.

Contact Information for Returns & Exchanges For further assistance, you can contact our customer service department. Provide all the required information to our representative, and if all the conditions of the exchange/return are met, we will guide you through the process.

  • Email: zeenatpret@gmail.com

  • Address: Lahore, Punjab