Cancellation Policy

At Zeenatpret, our aim is to provide a smooth and satisfying shopping experience for all our valued customers. We understand that cancellations may sometimes be necessary. Please review our cancellation policy below:

COD (Cash on Delivery) Orders

• COD orders may be cancelled within 24 hours of placement, provided the order has not yet been dispatched.

• Once the order has been dispatched, cancellation is strictly not allowed.

• Zeenatpret reserves the right to cancel any order at any time due to unforeseen circumstances such as inventory unavailability or system issues.

Paid Orders – Cancellations

• Paid orders can be cancelled within 24 hours of placement.

• After 24 hours, cancellation requests will only be considered under exceptional circumstances and are subject to Zeenatpret’s approval.

Important

• Cancellation requests for paid orders must be made using the same email address or contact number provided at the time of order (billing or shipping details).

• This verification helps us process requests efficiently and securely.

Refund & Compensation Policy

• As per company policy, Zeenatpret does not offer cash refunds in any form (including bank transfer or card reversal).

• In the case of an approved cancellation, a coupon or online store voucher equivalent to the paid amount will be issued.

• The voucher can be redeemed on your next online purchase at Zeenatpret.

Need Assistance? For cancellation requests or further queries, please contact us through the following channels:

• • Email: zeenatpret@gmail.com

  • Address: Lahore, Punjab