RETURN & EXCHANGE POLICY
At Zeenat Pret, we prioritize quality and customer satisfaction. Please review our Return & Exchange Policy carefully before placing your order:
Exchange Eligibility
- Exchanges are only applicable in rare cases where a defective or incorrect item has been delivered.
- We will assess and resolve such cases promptly, subject to the specific circumstances.
- Exchanges are not offered based on personal preference, as all outfits are carefully prepared for our valued customers.
- An exchange may be considered if the size received does not match the size ordered.
Exchange Conditions
- The customer must notify our Customer Support Team within 24 hours of receiving the order.
- The outfit must be unused, unwashed, and returned with original tags intact.
- The item must be returned to the provided address within 5–7 days of delivery.
- Requests not meeting the above conditions will not be entertained.
Voucher / Store Credit
- In case of an approved exchange, an equal-value voucher or discount code may be issued.
- No refunds are offered in any case (for both domestic and international orders).
- Vouchers/discount codes can be used for future purchases at Zeenat Pret.
Shipping Costs
- All mailing or shipping charges related to exchanges (including defective items) will be borne by the customer.
Processing Time
- Approved exchanges are processed within 10–14 working days after receiving the returned item.
Sale Items
- Sale items are non-exchangeable.
- However, customers may raise an exchange request only in case of a size issue or faulty product.
Need Assistance?
For further information or exchange requests, please contact us:
- 📞 Helpline: Monday to Saturday | 10:00 AM – 6:00 PM
- 📧 Email: cs@zeenatpret.com