Return and Exchange Policy

  • At Zeenatpret, we prioritize quality and customer satisfaction. Please review our Return & Exchange Policy carefully before placing your order:

    Exchange Eligibility

    • Exchanges are only applicable in rare cases where a defective or incorrect item has been delivered.

    • We will assess and resolve such cases promptly, subject to the specific circumstances.

    • Exchanges are not offered based on personal preference, as all outfits are carefully prepared for our valued customers.

    • An exchange may be considered if the size received does not match the size ordered.

    Exchange Conditions

    • The customer must notify our Customer Support Team within 24 hours of receiving the order.

    • The outfit must be unused, unwashed, and returned with original tags intact.

    • The item must be returned to the provided address within 5–7 days of delivery.

    • Requests not meeting the above conditions will not be entertained.

    Voucher / Store Credit

    • In case of an approved exchange, an equal-value voucher or discount code may be issued.

    • No refunds are offered in any case (for both domestic and international orders).

    • Vouchers/discount codes can be used for future purchases at Zeenatpret.

    Shipping Costs

    • All mailing or shipping charges related to exchanges (including defective items) will be borne by the customer.

    Processing Time

    • Approved exchanges are processed within 10–14 working days after receiving the returned item.

    Sale Items

    • Sale items are non-exchangeable.

    • However, customers may raise an exchange request only in case of a size issue or faulty product.

    Need Assistance? For further information or exchange requests, please contact us:

    • Email: zeenatpret@gmail.com

    • Address: Lahore, Punjab