FAQ's

Welcome to Zeenat Pret FAQ's page! Below you will find answers to some of the most common questions about our products and services. If you have additional queries, feel free to contact us at zeenatpret@gmail.com.

1. What types of clothing does Zeenat Pret offer?

Zeenat Pret specializes in ready-to-wear women’s clothing, featuring elegant designs and high-quality fabrics. Our collection includes casual wear, semi-formal outfits, and festive ensembles designed to suit every occasion.


2. How i can place an order?

Placing an order is simple:

  1. Browse our collection and select your desired items.

  2. Add them to your shopping cart.

  3. Proceed to checkout, provide your shipping details, and complete payment.

You will receive a confirmation email once your order is placed.


3. What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (COD)

4. How long does delivery take?

Delivery times depend on your location:

  • Domestic Orders: Typically delivered within 3-5 business days.


5. Can I return or exchange an item?

Yes, we accept returns and exchanges under the following conditions:

  • The item is in its original condition, unworn, and with tags intact.

  • You initiate the return or exchange within 7 days of delivery.

To request a return or exchange, please contact us at zeenatpret@gmail.com Note that shipping fees are non-refundable.


6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your package through our courier partner’s website.


7. Do you offer customizations?

Currently, we do not offer customization services. However, our sizes are designed to accommodate a wide range of body types. Please First Check our Size Chart and Then Place Order on Website.


8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, contact us immediately at zeenatpret@gmail.com. Provide your order number and a photo of the item, and we will resolve the issue promptly.


9. How do I care for my Zeenat Pret garments?

To ensure the longevity of your garments:

  • Follow the care instructions provided on the label.

  • Hand wash or dry clean for best results.

  • Avoid direct exposure to sunlight to prevent color fading.


10. Do you have physical stores?

Currently, Zeenat Pret operates online only. Stay tuned for updates about potential physical store locations in the future.


11. How can I contact customer support?

Our customer support team is available to assist you:

  • Email: zeenatpret@gmail.com

  • Phone: +92 309 4870000

  • Operating Hours: Monday to Friday, 9 AM to 6 PM


We hope this FAQ section answers your questions. Thank you for choosing Zeenat Pret!